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In order to grow, lactic cultures require heat and a source of milk sugar (lactose) on which to feed. They also have an optimal heat at which to grow (between 40-50 degrees C).The unique EasiYo Yogurt Maker creates the controlled heat needed to activate all the LACTIC CULTURES present in the EasiYo Yogurt Mix Sachets. Our freeze dried cultures reactivate and divide in the perfect conditions in the EasiYo Yogurt Maker

YES. Please contact us if you have any problems with your EasiYo Yogurt Maker.

Yes. The entire EasiYo yogurt maker including lunch-takers and 1 litre jars are manufactured from US and UK FDA approved polypropylene grade. All parts are completely free from polycarbonate and BP.

Yes the EasiYo Yogurt Maker has been made to withstand constant and tough handling. However, there may be some parts (such as the yogurt jar lid) that do get damaged or lost in which case you could contact EasiYo Head Office (address on the back of each sachet), for a replacement.
These are available at most stockists of EasiYo products or available online. Add one to your shopping cart.
Clean with a damp cloth only. Do not immerse the Yogurt Maker in water.
All EasiYo yogurts contain Lactobacillus bulgaricus, Streptococcus thermophilus and Lactobacillus acidophilus. Some certain products also contain the Bifidobacteria strain. The combination gives EasiYo its wonderful taste and texture.
None of the EasiYo Yogurt mixes contain any gluten or wheat.
Yes, soya lecithin is present in small amounts in the whole milk powder to help the fat dissolve in water more easily. It is not present in the skim milk powder. We state it on the packaging as there may be traces in the whole milk powder.
Yes. However, as they contain dairy, they are not suitable for vegans.
Of course, you can make yogurt any way you like to, but we suggest that all other ways of making yogurt are unreliable, messy and time-consuming. The EasiYo system is designed to eliminate the hassles of incubating and stabilising milk. The EasiYo system is designed to make yogurt easy so that you make delicious yogurt every time.

Here at EasiYo we do not recommend eating anything after the best before date.

EasiYo is a living thing and can change with changes in the tap water temperature for example. Sometimes the yogurt needs to stay in the Yogurt Maker a little longer in order to set. Up to 24 hours is fine.

Because EasiYo yogurt is a 'live' product and contains no thickening agents there can be a variation in normal setting times depending on how quickly the temperature changes inside the Yogurt Maker. This depends on the temperature of the water you mix your EasiYo Yogurt (15 to 20 degrees celcius is ideal) and the outside temperature surrounding the actual Yogurt Maker. It is fine to leave for up to 24 hours.

No. Do not do this. Just leave a little longer and it should set. Up to 24 hours is fine. If it still does not set, do not consume.

No this will be too cold. The ideal temperature to mix with your sachet of EasiYo Yogurt mix is 15 to 20 degrees celcius.
Yes of course but it can be an unreliable method of making yogurt at home and will not ensure you of all the lactic cultures or the amount of cultures present in our EasiYo Yogurt.
The yogurt will keep in the EasiYo Yogurt Maker for up to 24 hours without it being adversely affected.

Whey being 'expressed' from the yogurt is part of a natural process. Commercial chilled yogurts contain thickeners and stabilisers to absorb the expressed whey, but as EasiYo Yogurt contains no such additives the whey is best mixed back into the yogurt as it is very nutritious. Alternatively, you may like to strain the whey and make use it in your cooking.  

Most of the range can be keep in the refrigerator for up to 2 weeks but our 'with bits' range we recommend just a week. Please check storage instructions on the pack you have purchased.
Neither of these methods is recommended because of their unreliability. EasiYo simply makes it safer and easier, and it works every time!

It is both pasteurised and also homogenised.

As long as your baby can eat solids then he/she can eat any of the EasiYo yogurts.
Yes of course, EasiYo yogurt is just like any other yogurt and fine for pregnant women to consume.

Lactose intolerant' is different to being allergic to milk (cow's) protein. If you are lactose intolerant and not dairy intolerant EasiYo Yogurt may be fine for you to consume. It is well known that yogurt contains lower levels of lactose than regular milk since some of the lactose in the milk is converted into lactic acid during the fermentation process. Therefore people with a mild lactose intolerance may be able to consume and tolerate our EasiYo Yogurt. However we suggest you talk to your medical professional about the best approach for you. If however you are protein allergic, then you definitely will have to convert to a non dairy milk base.

They do contain casein because they are dairy based.

The contents of the yogurt sachets vary by flavour. Our Unsweetened Greek for example only contains high quality milk powder and freeze dried lactic cultures. Our flavoured range also contain sugar, natural colours and natural flavourings. EasiYo Yogurt does not contain stabilisers, artificial colouring or additives. You just add clean drinking water. Please see individual packs for full ingredient lists. We recommend storing yogurt sachets at <25 degrees Celsius. 

Once you have left your yogurt to set for 8 hours it will appear gelled together, but may not have a firm set until you have chilled it in the fridge for a couple of hours.


You may notice some 'watery' liquid on top - this is whey, a part of milk.  EasiYo do not use any stabilisers, so there is sometimes some separation of the whey from the rest of the milk.

You can stir this back into your yogurt, or tip it off for a thicker yogurt (try pouring it into a smoothie rather than tipping it down the sink).


If your yogurt is completely runny - like milk texture, it may be that the water temperature you used to mix with the sachet was too warm.   The best temperature to use is 15-20°C.


Please also check the best before date on your Yogurt Sachet.  If the product has passed it's best before date, the product may not set.


If you need further assistance, please do not hesitate to contact our Consumer Care team - consumer.services@easiyo.com

We recommend you add natural sweeteners such as honey to your made-up yogurt when it is set to sweeten to your taste.
Add the EasiYo Fruit Toppings after the yogurt is made and chilled. However you can add whatever you like to your made-up EasiYo Yogurt. For instance, it is a great accompaniment to cereal and fresh or stewed fruit.
No, because it upsets the pH balance in the yogurt which can disrupt the culture activity. This defeats the purpose of making fresh yogurt.
The cultures we use are freeze dried; a little like a seed that, for a certain period of time, is able to remain in a stable form before it is reactivated. In this dormant state i.e. without moisture or warmth, our cultures are good for the 18-month shelf life of the product. The process we use is designed to maintain the largest number of viable bacteria cultures that can be produced.

The fact that you make your yogurt fresh with EasiYo means you get the cultures from day one when they are freshest. Cultures have a limited lifetime so you will never get more cultures than when your Yogurt is freshly-made.  It is the cultures which have made EasiYo Yogurt so thick and why we don't need to use stabilisers or thickeners in our yogurt.

The number of live cultures is at its highest on the day that you make your EasiYo Yogurt.  Live cultures are still present in every spoonful even at the end of two weeks. 

The cultures are freeze dried which means all the moisture is extracted and the cultures can 'hibernate' without losing much of their viability until they are 'reactivated' during the fermentation process inside the EasiYo Yogurt Maker.
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